Service Complaint Information

Nogdawindamn Family and Community Services ensures that all complaints are responded to and considered when planning service delivery.

Complaints can be resolved by speaking to your Worker and/or their Supervisor about your experience. If you are dissatisfied with their explanation or solution, you may want to submit a service complaint.

Step 1

Put your complaint into writing and provide it to any Nogdawindamin staff member. All Nogdawindamin staff can provide you with a complaint brochure and/or assist in writing a complaint.

Options for submitting your complaint:

• In person

• Email your Worker and/or Supervisor

• By phone at 1-800-465-0999

• Mail in a filled-out brochure and/or a letter

• Online Click Here

Step 2

A Nogdawindamin staff member will acknowledge your complaint within two (2) business days.

Step 3

Nogdawindamin staff member(s) will be in touch shortly after acknowledging your complaint to schedule a meeting for further discussion.

You are welcome to bring a support person and/or Band Representative to the meeting. This person cannot be a legal representative.

Step 4

Your complaint will be resolved within ten (10) business days of receiving an acknowledgement letter regarding your complaint.

If your complaint is complex and/or cannot be initially resolved, your complaint will be elevated within Nogdawindamin’s Service Management.

Step 5

If the complaint remains unresolved after review by all levels of Senior Management and the Chief Executive Officer, the complaint will be forwarded to the Board of Directors for review.

Please note, the timelines outlined may be extended if the complaint is elevated to Senior Management and/or the Board of Directors for review

 

Additional Information

If the complaint remains unresolved after exhausting internal options, you may choose to submit a complaint to the Child and Family Services Review Board. This is an external process separate from Nogdawindamin.

Website: https://tribunalsontario.ca/cfsrb/

Telephone: 1-888-777-3616

Email: @email

 

If the complaint remains unresolved after exhausting internal options, you may also choose to submit a complaint to the Ombudsman. This is an external process separate from Nogdawindamin.

Website: https://www.ombudsman.on.ca/home

Telephone: 1-800-263-1830

Email: @email

 

If you feel your personal information has been shared without your consent, please reach out a Nogdawindamin staff member or file a complaint. You can also reach out to the Information and Privacy Commissioner of Ontario.